Introduction
Our
group will have to design a particular interactive application and system that
interest people as user. We want to develop and update a ‘food ordering’ system
named “iFood” . Basiclly, food ordering
system is one of the latest servicers most fast food restaurants in the western
world. With this method, food is ordered online and delivered to the customer
at home or in the restaurant.
Generally
, our project themes are more to wellness. We strive customers to choose good
and healthy food so that the customers
will be aware of their nutrition intake. Besides we use online delivering food
system , we also allow the customers use the easier way to pay foods instead of
using cash on delivery.
Problem
Statements
The
current food ordering system in most of the restaurants is waiting a waiter to
serve and waiter need to take down order using pen and paper, then deliver it
to the kitchen. Customers also need to que at the counter to pay or order
foods. This method will take a lot of time to finish an order. While for
delivering system, people cannot see how the food being prepared while they are
at home.
Figure
1
The
figure 1 had shown that there are many customers wait for the waiter to serve
them. The main problem is the waiters in this restaurant are not enough to
handle too many customers. Some customers may have to wait for a long time to
finish their order. The time taken for the waiter to take order and deliver to
the kitchen will also slow down the flow of ordering. The common problem happen
in most of the restaurants is to get customers satisfaction about the services.
Figure
2
Figure 2 shown the waiter is taking
order manually with pen and paper. Since waiter is a human, there might be a
chance for the waiter to take a wrong order. This problem will occur if there
is a lot of foods order at the same time or some customers speak at the same
time. The waiter might listen wrongly. Besides, some customers always change
their order, the waiter might confuse with it. Taking wrong order will make the
customers feel uncomfortable and frustrating with the service given.
Figure 3
Figure
3 illustrated the chefs are busy preparing and making ordered
foods in the kitchen.Based on user experience, most of the restaurants do not
have the open kitchen, the customers cannot see how the chefs prepare their
foods. Some customers may worry about the
environment of kitchen and the chefs’ personal hygiene. They could think are
the foods safe to eat. Moreover, some foods may take a long time to prepare and
make, customers may feel bored when waiting their foods.
Same happened to the customer who ordered foods to be delivered at their own
place , they do not know how their food being prepared and the condition of the
foods until they get it.
Figure 4
The figure above had shown the menu in most the
restaurants. Every restaurant has their own kind of food and they list it down
on a menu. The problem about the current menu is sometimes there are no
pictures or too few pictures about the food. Some customers might the pictures
on menu are not real enough to show or view the food. Customers will ask waiter
about the food, but not all waiter will fully understand and know how to
describe the food. While customer who use online delivering system cannot ask
more details about the food. Besides, customers do not know calories of each
kind of food. The current menu do not list down the nutrition facts of food.
This process will give less effectiveness for customers to use. So, new
interface of application can make more usability goals achieved.
Proposed
solution
What we propose is a
food ordering system originally designed for use in college cafeterias ,
restaurants etc. that not only applicable for online delivering food. We also
strive to give people the opportunity to eat and live healthier besides
stronger the relationship between families , employees and restaurant
managements itself. The main advantage of this system is that it greatly
simplies the ordering process for both the customer and the restaurant
itself.Within this application, all items in the order are displayed, along
with their corresponding options and details, in a concise and easy to read
manner. This allows the restaurant employees to quickly go through the orders
as they are placed and produce the necessary items with minimal delay and
confusion. The greatest advantage of this system is its flexibility.
General description of proposed solution
towards problems:
As customer personally, we
do not like waiting for long time in the store or to have to call store to
place an order especially during the peak lunch or dinner hours. In addition
the restaurant itself cannot handle to many customers at the same time. This
’iFood’ will help customers and management to reduce the workload in the
present system and the time wasted in data processing which customers can
browse and use this application to orders with just few clicks. So, the restaurant
employees can quickly go through the orders as they are received and process
all orders efficiently and effectively with minimal delays and confusion.
Next, as we know , waiter
should be able to take a wrong order of the customers. This will give bad
feedback on the restaurant. So, iFood application system will keep accurate
record on purchased order and delivery as the entire process of taking order is
automated. This system will be less probable to make mistake, since it’s a
machine.
iFood application system
will allow customers to see how the food being prepared. So they would not feel
doubtful to eat the food. This also can motivate the employee to take care of their
hygienity because customers would be able to rate them as employees. Besides
that, customers whose bring along their children would not be worry for their
children behaviours. This can help parents to attract them to watch joyful
movies and play games about foods in this application as children can gain more
knowledge about their healthy. The children also can be more exciting.
This system presents an
interactive and up-to-date menu with all available options in an easy to use
manner. Customers can choose one or more items to place an order which will
land in the cart. Customer also can view all the order details in the cart
before pay and buy.They also can calculate or view the calories of the food as
customers are really take care of their healthy.
In addition , nowadays
people are into technologies. Mostly , people use smartphone to perform their
task daily. iFood application system allow the customers to pay the foods by
using near-field communication device. This will avoid long queues at the
counter due to the speed of execution and number of optimum screens to
accommodate the maximum throughput. Customer at home also can pay easily by
using the paywave , so they cannot be worry to find cash at fixed amount to pay
the foods.
Objective
This study lays out a design idea for a new
system to be developed and brought to the market for maximum use and to create
an avenue through the web where users can log on to our server and make a
selection of whatever goods or food they like and subsequently pay via the
internet. The following are the objectives this would bring:
1. The products and services
offered would provide the customers with all the different categories of
available products that they can choose and select from.
2. The products offered
would provide the customers the details of foods available that good for their
healthy
3. This will provide a user
friendly environment between the customer and employee thus increasing the
efficiency of the food ordering system.
4. It will also help for easy retrieval of
orders made by the customers.
5. This be able to show the customers how
the food being prepared.
6. To allow the customer to
make order, view order and make changes before submitting their order and allow
them make payment through prepayment card or credit card or debit card.
7. To provide interface that
allows promotion and menu.
8. To prevent interface that
shows customers’ orders detail to front-end and kitchen staffs for delivering
customers’ orders
9. A tool that allows the management to
modify the food information such as price, add a new menu and many others as
well as tools for managing user, system menu and promotion records.
Scope
In this project, enable customers order for
food and get it delivered accordingly and also to reduce the long queues of
customers at the counter ordering for food and to reduce the work lord on the
employees.
The following things are among other things
that are discussed and what the software would handle:
1.
Type of food available.
2.
The details about the food.
3.
Slot how the food being
prepared
4.
Rate the employee
5.
Joyful movies and games about
food for children
6.
Pay food via internet.
Measureable
Objective
Get customer feedback
on using the application ,so we can improve performance where we can set up a
system for customer that includes a comment sheet to give rate and comments
about the application as customer responses. We can also set up questionnaires
based on our objectives so that we can conclude . are our objectives relevant and
can be achieved?.
Target user
Manager
-
They can manage and
records food details accurately.
-
They can manage
customers effectively
Customers
-
They can view nutrition
facts of foods.
-
They be able to pay via the internet.
Employees
-
Less their pressure
when having many customers
-
Can be more motivate
while customers can rate them.
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